Conditions for return and exchange of goods, according to Art. 112-115 of the Consumer Protection Act (CPA)

Art. 112. (1) In case of non-conformity of the consumer goods with the sales contract, the consumer has the right to file a complaint by requesting the seller to bring the goods into conformity with the sales contract. In this case, the consumer may choose between repairing the goods or replacing them with a new one, unless this is impossible or the method of compensation chosen by him is disproportionate compared to the other.

(2) A given method of compensation for the consumer is considered to be disproportionate if its use imposes costs on the seller, which are unreasonable compared to the other method of compensation, taking into account:

1. the value of the consumer goods if there was no lack of conformity;

2. the significance of the lack of conformity;

3. the possibility of offering the consumer another method of compensation that is not associated with significant inconvenience for him.

Art. 113. (1) The consumer goods must be brought into conformity with the sales contract within one month from the date of the consumer’s complaint.

(2) After the expiry of the period under para. 1, the consumer has the right to terminate the contract and to have the amount paid refunded or to request a reduction in the price of the consumer goods in accordance with art. 114.

(3) The consumer shall be free of charge for the consumer to bring the consumer goods into conformity with the sales contract. He shall not be liable for the costs of shipping the consumer goods or for materials and labour related to their repair, and shall not have to bear significant inconvenience.

(4) The consumer may also claim compensation for the damages suffered as a result of the non-conformity.

Art. 114. (1) In the event of non-conformity of the consumer goods with the sales contract and when the consumer is not satisfied with the resolution of the complaint under Art. 113, he has the right to choose between one of the following options:

1. termination of the contract and reimbursement of the amount paid by him;

2. reduction of the price.

(2) The consumer may not claim reimbursement of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer's complaint.

(3) The consumer may not claim termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.

Art. 115. (1) The consumer may exercise his right under this section within a period of up to two years from the delivery of the consumer goods.

(2) The period under Para. 1 shall cease to run during the time necessary for the repair or replacement of the consumer goods or for reaching an agreement between the seller and the consumer to resolve the dispute.

(3) The exercise of the consumer's right under para. 1 shall not be subject to any other time limit for bringing an action other than the time limit under para. 1.

Art. 116. The seller who is liable for the non-conformity of the consumer goods shall have the right to claim compensation for the damage suffered against the person who caused the non-conformity, if he is in a direct or indirect contractual relationship with him, as well as against the manufacturer, when he is liable for the non-conformity of the goods. Any clause in a contract that restricts or excludes these rights of the trader shall be null and void.

Art. 117. (1) A commercial guarantee is any obligation assumed by the seller or the manufacturer to the consumer to reimburse the price paid for the consumer good, to replace or repair the good or to take other care of it, without this being associated with any costs for the consumer, when the consumer good does not meet the conditions announced in the application for the provision of a commercial guarantee or in the advertising related to it.

(2) The commercial guarantee shall be binding on the person providing it, in accordance with the conditions specified in the application for the provision of a commercial guarantee and in the advertising for it.