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Returns & Refunds


The Customer is entitled to return the received items within 14 days without any compensation or penalty and without giving any reason. Animal Bulgaria (Meltem Ltd.) returns all amounts received by the consumer, including the shipping costs.


Return and replacement shipping costs are at the expense of the customer, unless:

  • the received goods clearly do not correspond to the ones stated in the order;
  • the mistake was our fault.


The address for returns is: Meltem Ltd., tel: +359 88 8639392, Econt Express Bigla Office, 37 Bigla Str., Sofia 1164, Bulgaria.


Returns are allowed under the following conditions:

  • The return request has been submitted in writing to the email address specified by Animal Bulgaria (Meltem Ltd.) within 14 days from the date of receipt of the order.
  • The request must include: the full name of the customer / account owner, a telephone number for contact, personal bank account of the customer, to which the amount paid by the customer will be restored.
  • The goods should NOT be used, good commercial appearance, with original packaging, with original labels, with the original documents issued by Animal Bulgaria (Meltem Ltd.) - invoice and warranty card (if issued).


When returning the goods, they must be packed, according to the respective courier company or other durable polyethylene packaging, on which the return documents (transport documents/waybill, etc.) should be attached. On the original packaging of the product - a box or envelope of the product should NOT be attached or glued/taped any materials, tape, transport documents or other things, which would impair the integrity and commercial appearance of the original packaging!


When the return of the product is at the expense of Animal Bulgaria (Meltem Ltd.), it is done obligatory with the courier company used to deliver goods, NOT with a chosen courier from the client.


Replacement options:

  • Replacement for the same item model (different number, color, etc.)
  • Replacement for another item of the same value or higher (the customer pays the difference)
  • Refund


Please use the this form to request a return.


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